Refunds and returns

For prints, frames, canvases and the card game, the 14 days start the day after you (or someone you name) receive the item. You can also cancel any time before it is dispatched.

To cancel, email hello@thetelescopeman.com with your order number and a line saying you want to cancel. You do not need to use a form, but the model cancellation form from the Consumer Contracts Regulations is fine too.

Then post the item back within 14 days of telling me. Return it in its packaging if you can. You pay the return postage unless the item is faulty. I refund you within 14 days of getting it back (or of you showing me proof of postage, if sooner), to the card you paid with, including the standard delivery charge you paid.

If an item comes back damaged because it was handled more than you would in a shop, I can reduce the refund to cover that.

Personalised items

A printed or framed Stellar Birth Certificate is made to your personal details, so the 14-day change-of-mind right does not apply (Consumer Contracts Regulations, regulation 28). It is still covered if it arrives damaged, faulty or with a mistake I made.

Digital content

A digital certificate is delivered straight away. At checkout I ask you to agree that the download starts immediately and that you lose the right to cancel once it does (regulation 37). Faulty digital content is still put right: if a file will not open or has a mistake I made, I fix it or refund you.

Free downloads

The free space images cost nothing, so there is nothing to refund.

Email me within 30 days with your order number and a photo of the problem (and the box, if it was damaged in the post). I will send a replacement or refund you in full, including delivery, and you will not need to post anything back unless I ask (and then I pay the postage). After 30 days you still have your rights under the Consumer Rights Act 2015.

To the card or account you paid with, within 14 days of agreeing the refund. I do not charge a fee for refunds.