Terms of sale

Email: hello@thetelescopeman.com. My postal address will be shown here before anything goes on sale through this site.

I make most things to order with specialist partners: fine art prints and frames by a giclée print lab, canvases and certificate prints by print-on-demand labs, and the card game by a card printer. They print and post your order for me; your contract is with me.

These terms apply when you buy from the shop pages of thetelescopeman.com: The Night Gallery prints, Stellar Birth Certificates (digital and printed) and the 42 Wonders card game. Books sold on Amazon are sold by Amazon under its own terms.

If you are buying as a consumer, nothing in these terms takes away your legal rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

I am not VAT registered, so no VAT is added to my prices. Delivery outside the UK may cost extra; the delivery page lists it, and the checkout shows it before you pay. Orders to some countries can attract import duty or local taxes, which the carrier may collect from you.

Payment is taken by a payment provider when you place the order. I never see or store your card details.

If I have made an obvious pricing mistake I will tell you before your order goes to the lab, and you can choose to go ahead at the right price or cancel for a full refund.

Your order is accepted when I email you to confirm it. If I cannot fulfil it (for example a frame size is unavailable) I will tell you and refund you in full.

Personalised items, such as a Stellar Birth Certificate, are made from the details you give me. Please check names and dates before you pay: a spelling mistake you made is not a fault, though I will always try to help.

Delivery times, costs and countries are on the delivery page. Unless we agree otherwise, I will deliver within 30 days of your order. If I cannot, I will tell you and you can cancel for a full refund.

The order is your responsibility once it is delivered to the address you gave.

The refunds and returns page has the details, including the two exceptions UK law allows: items made to your personal specification (a printed Stellar Birth Certificate), and digital content you have started to download after agreeing that you lose the right to cancel.

If an item arrives damaged, faulty or not as described, email me with a photo within 30 days and I will replace it or refund you, including any delivery cost. After 30 days you still have rights under the Consumer Rights Act 2015 (repair or replacement, then a price reduction or refund).

Digital products (the Stellar Birth Certificate PDF, free downloads) are for your personal use. You may print a digital certificate for yourself or as a gift. The photographs and certificate designs remain my copyright, so please do not resell them or use them commercially without asking.

If you are unhappy, email me first: almost everything can be sorted quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts.